PRIVACY POLICY: ADR Marketplace

Effective 4th November 2022

Jupitice Justice Technologies Pvt. Ltd. provides a Privacy Policy which is an integral part of our website. The privacy policy of Jupitice discloses the privacy practices we adopt to make you aware of the policies and procedures to protect the personal information of our users. If you have any questions or concerns regarding this privacy policy or our practices in this regard to your personal information, please contact us at https://jupitice.com/contact-us.

Note: We compile the information collected from you from the Site, through the Service, or collected offline.

We acknowledge the fact that certain services or features inscribed in the Privacy Policy may not be offered on the services at all times. For more information, please also review our Terms of Use, which regulates your use of the Service which will be accessible at https://jupitice.com/terms-and-services.

This privacy policy applies to all data gathered through our services as well as related services. Please read this privacy policy thoroughly as it will help you to understand what we do with the data that we collect. We have also provided short summaries in this Privacy Policy which will help you to understand the genus of data collected by us, how we use that data, and what your rights and choices are.

The purpose of this privacy policy is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Services immediately.

Please read this privacy policy carefully, as it will help you understand what we do with the information that we collect.

1. INFORMATION COLLECTED BY US

Users in this context may be Clients, ADR Practitioners or Representatives (as each is defined in the User Agreement).

Information given by you

When you access the Service, you may provide us with information related to you. We collect personal information that you voluntarily provide to us which may include your name and contact information, financial information to make or receive payment for services obtained through the Jupitice platform, or information which will help us. This helps us improve our Services for you.

Personal Information:

In the course of using the Service we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you ("Personal Information").

Payment Information: If you use the provided Service to make or receive payments, we will also collect certain payment information from you.
Identity Verification: We may collect Personal Data which may also include Government authorized identification cards such as Taxpayer Identification Numbers, PAN Card, and Aadhar Card to validate your identity or as may be required by law.
General Audience Service: The Service provided is for a general audience and is intended for users of age 18 years and above. We do not deliberately collect Personal Information from anyone who is below 18 years of age.
Unidentifiable Information/Usernames: We may collect other data and general case-related data such as postal codes, etc. ("Unidentifiable Data").
Combining Personal Data and Unidentifiable Data: Certain Unidentifiable Data would be deemed as a segment of your Personal Data if it were combined with other identifiers.
Collection of Third-Party Data: Jupitice collects certain personal data from you about your contacts for the purpose of affixing your contacts to a message room.

Important: Jupitice users are not statutorily bound to provide us with any information, rather a contractual obligation arises, and any user unwilling to provide us with personal information will not be able to access the services.

Data Provided by Third Parties

Third parties may also provide data related to you. If we compile that data with data regarding you collected through the Service, we will still treat that compiled data as set forth in this Privacy Policy.

Data Collected Automatically

Like other online dispute resolution platforms, Jupitice receives technical data when users use our Services. We use these technical data to scrutinize how people use the Service, to enhance our Site functions, to save your log-in information for future sessions, and to serve you with advertisements that may interest you.

Technologies We Use:

Cookies: Like numerous websites, we and our marketing partners, affiliates, analytics, and service providers use "cookies" to collect data. A cookie is a small piece of data produced by a website and saved by your web browser.
Web Beacons: Jupitice and our marketing partners may use "web beacons" or "tracking tags" to help us keep track of what kind of content on our Service is effective.
Embedded Scripts: We may use programming code that is designed to gather data about your interactions with the Service.

Our response towards Do Not Track signals

Please note that your browser setting may permit you to automatically broadcast "Do Not Track" signals to websites and online services you visit. Like many other websites and online services, Jupitice does not amend its practices when it receives a "Do Not Track" signal from a visitor's browser.

Profiles of Users

Marketplace-Specific Profiles:

ADR professionals who list themselves on the Marketplace agree to display their profiles publicly. This includes credentials, feedback, jurisdiction, and availability. These profiles are visible to all users and may also appear in public listings or search engines.

Community Forum

Jupitice may offer public platforms or blogs. If you participate, your comments and questions will be displayed publicly. Please note any content that the user posts to a Community Forum is public — the public will have access to your User Forum Content and may use it or share it with third parties.

Testimonials

We exhibit personal testimonials of satisfied customers on the Service provided by us, including other endorsements. With your concurrence, we may post your testimonial along with your name.

Social Networking Services

You may register for an account directly with our Site, or through a social networking site. If you register through a social networking site, we will gather certain data about you from that social networking site, and what we gather depends on your privacy settings with that social networking site.

2. HOW WE USE DATA

We use information gathered through the Service to provide and enhance the Service, process your requests, prevent fraud, provide you with data and advertising that may interest you, with respect to the law, and as otherwise permitted with your acquiescence.

ADR Marketplace Usage:

We use data collected through the ADR Marketplace to facilitate user-neutral matching, enable engagement bookings, manage payments, allow rating and review publication, and support feedback moderation. This data helps improve transparency and trust in neutral selection.

HOW WE USE THE DATA WE COLLECT:

To deliver and enhance the Service, complete your transactions, address your questions, process your registration, verification of the data provided by you is valid, and for compliance and internal business purposes.
To associate you with administrative communications and Jupitice newsletters, marketing or promotional materials and other data that may be of interest to you.
To customize content, we may display and present to you both on the Service and elsewhere online.
To manage and prosper our business relationship with you and, if applicable, the corporation or other legal entity you represent.
To evaluate your offer to perform as ADR Practitioners for Jupitice and prepare reports related to governmental and internal statistics.
To implement and comply with the law, including to conduct an enquiry, to harbor the property and rights of Jupitice or a third party.

We use your Personal Data for the purposes described below:

To Honor Our Contractual Obligation to You: Much of our processing of Personal Data is to meet our contractual undertakings to our investors or to take steps at Users' request.
For Our Lawful Interests: We handle Personal Data on the grounds that it furthers our lawful interests in commercial activities.
To Comply with Legal Obligations: We require to use and reveal Personal Data in certain ways to comply with our legal obligations.

3. DATA RETENTION

Unless you request that we delete certain information, we preserve the data you submit to verify your identity for 30 days and we preserve other data we collect for at least 5 years. Your data may persevere in copies made for backup and business continuity purposes for additional time.

4. DATA SHARING AND DISCLOSURE

We may share data regarding you to provide the Services, for lawful and analytic purposes, in reference to sweepstakes and promotions, or if we are part of an amalgamation or acquisition. We may also share unidentifiable data with third parties.

We may share the data we have collected regarding you in the following cases:

Data about ADR Practitioners shared with Clients: We share data regarding ADR Practitioners who have entered into a contract with Clients and Representatives.
Data regarding Clients and Representatives shared with ADR Practitioners: If you have executed a service contract, we may provide personal data to complete the transaction.
Providers of Service: Jupitice may engage third-party companies to facilitate our Service.
Lawful and Investigative Purposes: Jupitice will share data with government representatives as required by law.
Internal and Business Transfers: Jupitice may share data with its guardian company and affiliates.
Contests and Promotions: We may provide sweepstakes, contests, and other promotions that may need registration.

5. THIRD-PARTY ANALYTICS PROVIDERS

Jupitice may work with advertising Representatives who use technology to help us acknowledge how people use our website. These Representatives may use technologies to serve you advertisements that may interest you.

6. YOUR CHOICES AND RIGHTS

You have certain choices regarding how we may interact with you.

Your Rights Include:

Users registered on Jupitice may amend their choices about the types of messages they receive from us through their online account.
You may choose to receive marketing emails from us by following the instructions provided in those emails.
Users may request access to or amend any Personal Information we have about them.
You may deactivate your account and/or request deletion of all Personal Data we have about them.
Upon request, Jupitice will provide you with data about whether we preserve any of your personal information.

7. SECURITY WE PROVIDE

We take numerous steps towards protecting your data, but no security is guaranteed.

Jupitice takes commercially sensible steps to help protect and secure the data it collects and stores about Jupitice Users. All-access to the Site is encrypted using secure socket layer technology. When you enter delicate information, we encrypt the transmission of that information using secure socket layer technology ("SSL").

But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your Personal Information, Jupitice cannot ensure and does not warrant the security of any information you transmit to us.

8. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

Because we are an Indian company, we process and store your information in India and our service providers may process and store it elsewhere.

Jupitice is an Indian company. If you are located outside India and are willing to provide information to us, Jupitice transfers Personal Data to India for processing, and our service providers may process Personal Data in India and elsewhere.

9. PRIVACY SHIELD

Jupitice and its affiliates Jupitice Justice Technologies Pvt. Ltd follows the prevailing laws, regulations and guidelines of Republic of India with respect to the Personal Data that they receive in reliance on this Privacy Shield.

10. LINKS TO OTHER SITES

Our Service contains a hyperlink to other websites. If you decide to click on a third-party link, you will be directed to that third party's website. The fact that Jupitice link to a website is neither an endorsement, authorization or representation of our affiliation with that third party, nor it is an endorsement of their privacy or data security policies or practices.

11. PUBLIC PROFILE

The profile you create on our Site will be publicly accessible except otherwise indicated. You may transpose the privacy settings of your profile through your account portal.

12. PHISHING

Warning: Phishing is the fraudulent attempt to obtain sensitive information or data, such as usernames, passwords and credit card details or other sensitive details, by impersonating oneself as a trustworthy entity in digital communication.

Identity theft and the practice currently known as "phishing" are of great concern to Jupitice. In addition, if you believe you have received an email or had a similar interaction with a third-party professing to be Jupitice, please report at http://local.jupitice.com/contact-us.

13. CHANGES TO THIS POLICY

In future, we may change this Privacy Policy. If we make substantial changes, we will give notice.

Jupitice may update this Privacy Policy at any time under its discretion and any changes will be effective upon posting. In the event, there are significant changes to the way we treat your Personal Data, we will show a notice through the Services prior to the amendments becoming effective.

14. CONTACTING US

Contact Information:
If you have any questions/doubts regarding this Privacy Policy or in case you discover any ambiguity, please contact us at:
• Website: http://local.jupitice.com/contact-us
• Email: contact@jupitice.com

15. PERSONAL DATA COLLECTED BY US

We or our service providers may gather the below classification for the following business or commercial purposes:

Providing the Service
Jupitice or our service providers' operational purposes
Detecting and preventing the data from being used fraudulently
Bug spotting, error reporting, and activities to maintain the quality or safety of our Service
Inquiring about compliance with, implementing, and/or complying with the law
Improvising our present Service and evolving new
Other uses that promote our commercial or economic interests and communicating with you about relevant offers

We may also use the above categories of personal data for compliance with applicable laws and regulations, and we may compile the data we gather or eliminate pieces of data to restrict or prevent the identification of any particular user or device.