Frequently Asked Questions

Case Handling Process
Fees & Payments
General Overview
Other / Miscellaneous
Registration & Empanelment
Security & Privacy
Technology & Platform Features
User Experience & Benefits

Case Handling Process

You can contact the platform's support staff via the customer service section or built-in chatbot if you're having trouble getting in touch with your designated Case Manager. They will help you quickly and facilitate easy communication between you and your case manager.

An ADR professional can update his/her own profile on the Marketplace.They can log in and make changes like updating their contact information,adding new qualifications, or changing their availability.

Jupitice offers the flexibility to match the professional setup according to the specific ADR method and the needs of the parties involved. The option to select more than one ADR professional on the Jupitice ADR Marketplace varies based on the type of dispute resolution process. For instance, arbitration may involve a panel of arbitrators, while mediation or conciliation typically requires a single neutral.

To find the right professional on the ADR Marketplace, simply use filters like expertise, dispute type, and location to match with a qualified neutral suited to your case.

Before assigning an ADR professional to your case, your case manager will personally verify the neutral's availability and willingness to handle your matter. The appointment will only be finalized once this confirmation is received.

You may be eligible for a refund depending on the stage of the case, with necessary deductions and the platform’s refund policy.

Parties involved in the disputes can select their preferred language Neutral for ADR proceedings on the Jupitice Platform. Marketplace allows users to filter/access the neutral according to their language preference.

ADR professionals available on the Jupitice ADR Marketplace are equipped to handle cross-border disputes involving parties from different countries and language backgrounds.

The Submission Agreement Generator is available for International Disputes, allowing parties from different countries to create a legally binding agreement customized according to their laws and jurisdictions. It also facilitates dispute resolution through a seamless digital process.

Fees & Payments

The charges of ADR experts on our site are set and non-negotiable. This guarantees consistency and transparency for all users, making it simple to understand the costs involved without any bargaining.

On the Jupitice ADR Marketplace, you can add funds to your digital wallet using the following online payment methods:

1. Bank Transfer
2. Credit Cards
3. Digital Wallets

These options allow you to deposit funds into your wallet for paying ADR practitioners or accessing value-added services. The platform also offers escrow services, ensuring that payments are released to service providers only upon your approval of the completed work.

If you need assistance with adding funds or have any questions, feel free to ask.

General Overview

Jupitice ADR Marketplace is a pioneering digital platform, created to make it easier for users to find and get in touch with Alternative Dispute Resolution (ADR) experts. Our platform puts a carefully selected group of neutrals and legal professionals at your fingertips, whether you're searching for a case manager to expedite the process, a skilled mediator to reduce tensions, or an experienced arbitrator to resolve a business dispute. You can find the ideal fit for your needs with searches that are specifically tailored by jurisdiction, area of expertise, and case type. It is the bridge that will get you to a resolution in a timely, open, and convenient manner.

ADR Marketplace is a digital platform that links organizations and individuals with various Alternative Dispute Resolution (ADR) professionals.

The process is as follows:

1. Sign Up: Users must first register by making an account on the website.
2. Search with Filters: Following registration, users can use intelligent filters to find the ideal professional based on a variety of criteria, including jurisdiction and area of expertise.
3. Connect and Communicate: You can start a conversation about your case as soon as you've located the right expert.
4. Payment & Appointment: The professional will be assigned to handle your case once users have paid the fee directly on the platform.

The Code of Conduct of ADR Professionals aims to uphold the integrity, professionalism, and impartiality of Arbitrators, ensuring fair and efficient Arbitration proceedings. They emphasize adherence to legal provisions, avoidance of conflicts of interest, maintenance of confidentiality, and continuous training. Arbitrators must act with honesty and objectivity, promoting public confidence in arbitration as a dispute resolution mechanism.

The process for providing feedback or raising concerns on Jupitice ADR Marketplace is as follows:

1. Log in to your account.
2. Go to the support or help section.
3. Choose the option to give feedback or report a problem.
4. Fill out the form with your message, concern, or suggestion.
5. Submit it — Jupitice's support team will review it and get back to you.

The criteria for the empanelment of neutrals are mentioned in the Jupitice Empanelment Rules, which are available on the Jupitice website. These rules provide detailed information on the qualifications, experience, and professional standards required for neutrals to be listed on the platform.

A digital wallet, or e-wallet, is an online system that securely stores payment information for electronic transactions. It can be used for online or in-store purchases and may also hold items like loyalty cards. Accessible via smartphones or computers, digital wallets can be linked to a bank account or preloaded with funds.

Mediation is a process where a neutral assist parties to the dispute to come to a mutual conclusion without making any sort of directions whatsoever.

Arbitration is a way to have resolution of dispurte without going to the Court where parties to the dispute explain their case to a neutral person i.e. Arbitrator, who listens carefully and then makes a final decision. This decision is usually legally binding, meaning both parties must follow it just like a court ruling. It's faster and simpler than a traditional lawsuit.

A process where two or more parties involves in the process of exchanging proposals with the goal of reaching at mutually acceptable terms and solutions facilitated by a negotiator.

The Model Clause Generator is a digital tool offered by the Jupitice ADR MarketPlace to assist users in incorporating enforceable ADR Clause in to their contracts. It allow the parties to submit an existng dispute to Alternative Dispute Resolution (ADR) arbitration, mediation, or conciliation and initiate the resolution process smoothly.

The Submission Agreement Generator is a digital tool offered by the Jupitice ADR MarketPlace to simplify the drafting of a legal agreement when an existing contract does not include an ADR Clause. It enables the parties to submit an existng dispute to Alternative Dispute Resolution (ADR) arbitration, mediation, or conciliation and initiate the resolution process smoothly.

Other / Miscellaneous

By providing a ready-to-use digital platform where they can display their credentials, reach a larger audience, and be found based on jurisdiction and expertise, Jupitice ADR Marketplace helps professionals launch and grow their independent practice. Professionals can concentrate on providing their services while the platform manages visibility, discovery, and workflow support, removing the need for self-promotion and giving them access to verified clients. This allows them to develop with consistency and credibility.

On the Jupitice ADR Marketplace, users can quickly shortlist neutrals and save them to a personal list for later use. This facilitates easy access to preferred professionals, convenient comparison, and later, well-informed decision-making.

There is no time limit for selecting an ADR professional from the Marketplace, as timelines may vary depending on type of dispute resolution process—such as Arbitration, Mediation, or Conciliation—and the specific rules or agreements governing each case. However, it is generally encouraged to make a timely selection to avoid unnecessary delays in the resolution process.

Jupitice maintains the quality of professionals on its marketplace oversight by a dedicated council.

Parties do not have the right to access the personal details of ADR professionals. Only relevant professional information necessary for the dispute resolution process—such as qualifications, experience, and expertise—is shared to maintain privacy and confidentiality.

Jupitice prevents bias through its Code of Ethics, which is built on principles like impartiality, neutrality, fairness, accessibility, transparency, and equality—ensuring just, inclusive, and secure dispute resolution for all users.

Changing a neutral during the dispute resolution process or after the process is begun is possible under certain circumstances. You may request a change of neutral (Mediator, Arbitrator, Conciliator) only under certain circumstances - conflict of Interest, unavailability, lack of response, bias or behaviour etc. approved by the committee. depending on the stage of the proceedings.

On the Jupitice ADR MarketPlace, one can access comprehensive detailed information about an ADR Professional which includes their qualification, area of expertise, years of experience along with their ratings and reviews including their language proficiency and familiarity with specific types of disputes. Ensuring that one can make an informed decision when selecting the neutral.

You can choose a local ADR professional from the Marketplace. The platform allows you to filter your search by location, making it easy to find someone nearby who understands local laws and your specific needs.

Parties have the option to choose their own ADR professionals. They can browse a list of qualified mediators, arbitrators, and other experts on the platform and select the one that best fits their needs based on expertise, experience, and preferences.

An ADR professional usually does not appear in court, as their role is to help resolve disputes outside the courtroom. However, if a court specifically summons them to explain the process or confirm what happened during mediation in that case they may appear. This is rare and only happens whenever required.

You can find professionals who speak your native language on the platform. Just use the language filter to match with someone who can communicate with you clearly and comfortably.

Once you choose a neutral on Jupitice ADR MarketPlace, you will receive a notification both via email and on your dashboard. The email will confirm your selection and provide you with important details, including the next steps you need to take. The dashboard will also display updates and any additional information related to your case, ensuring you're kept informed throughout the process.

Browsing and shortlisting neutrals on the Jupitice ADR Marketplace is completely free. You can explore and select qualified ADR professionals based on your specific needs at no cost. A fixed fee applies only if you opt for additional services like Jupitice's Neutral Hiring Services.

Through Jupitice ADR Marketplace one can choose the neutral based on their requirements - whether for resolving business related disputes or individual disputes.

At present, only the bio data of ADR professionals is available on our platform. We believe that our neutrals should be evaluated based on their competence and experience, as they are professionals committed to settling conflicts fairly and impartially.

Role of an ADR professional differs depending on the type of dispute resolution methods : Arbitration,the ADR professional acts as an arbitrator, who hears out to both parties, reviews their submissions, and delivers a binding decision know as an arbitral award. Mediation, the ADR professional acts as a mediator, who facilitates communication between parties to help them voluntarily reach a mutual settlement,without imposing any decision. Negotiation,the ADR professional acts as a negotiator, guiding both parties through discussions to assist them in finding common ground and agree on terms, in a informal process.

You will get assigned a case manager to your dispute and your case manager will personally help you if you are unclear about which neutral to assign. To ensure that you make an informed choice, they will assist you in selecting a neutral based on their background, area of expertise, and the particular requirements of your case.

You can ask your case manager for help if you're not sure which neutral to give. They will help you choose a neutral based on their experience, field of specialty, and the specific needs of your case to make sure you make an informed decision.

The selection process is simple and straightforward. First, we look through the ADR Marketplace to find professionals who are available and suitable for your case. Then, based on your specific needs, we choose the best match for you. Once the right ADR professional is selected, they are officially appointed to handle your case. This process is designed to be quick, smooth, and easy to understand.

A case manager is appointed to each party, and they will help and support you during the entire procedure. They are available to assist you at every stage and make the process understandable and doable, regardless of your level of experience with legal or alternative dispute resolution processes.

You can use ADR Marketplace even without legal knowledge. The platform is user-friendly and guides you step by step, making it easy to find services and connect with ADR professionals without needing any legal expertise.

To get started on ADR MarketPlace, simply visit the website and sign up using your name, mobile number, and a password. After verifying with an OTP, your account will be created, and you'll be able to explore all available services and view detailed information about ADR professionals.

Both Jupitice ADR Market Place and Amazon Marketplace operate as digital platforms combined with a SaaS model connecting service providers with users. Jupitice ADR Market Place connects users with a wide range of ADR professionals allowing them to browse, select, and engage practitioners in a digital, legally compliant environment

To get in, you just need to log in to your Jupitice account. Once you're inside, you'll see a button or link that says "Marketplace" – just click on it. That will take you to where you can see all the different options available to help you resolve your issue. If you get stuck or need any help while you're doing this, don't worry! There are people called "Jupitice case managers" who are there to assist you. You can reach out to them, and they'll guide you through whatever you need.

You will get assigned a case manager to your dispute and your case manager will personally help you if you are unclear about which neutral to assign. To ensure that you make an informed choice, they will assist you in selecting a neutral based on their background, area of expertise, and the particular requirements of your case.

To add funds to your digital wallet on the Jupitice ADR Marketplace, follow these simple steps:

Step-1: Log in to your Jupitice account.
Step-2: Navigate to the 'Wallet' or 'Payments' section.
Step-3: Click on 'Add Funds' or 'Deposit'.
Step-4: Choose your preferred payment method:
    (a) Bank Transfer
    (b) Credit/Debit Card
    (c) Digital Wallet
Step-5: Enter the amount you wish to deposit.
Step-6: Follow the on-screen instructions to complete the transaction.

If you need assistance with the payment process or have any questions, feel free to ask.

A mediator is a neutral person (professional) who helps two or more parties in a dispute talk to each other and reach a voluntary amicable solution without taking sides or making decisions for them.

The Jupitice ADR Marketplace does not offer the option to select a separate ADR institution, as Jupitice itself serves as the ADR institution. Instead, the platform allows you to choose from a pool of curated ADR professionals—such as arbitrators, mediators, and legal experts—within its integrated digital ecosystem for resolving disputes.

Both Conciliation and Arbitration are methods of ADR (Alternative Dispute Resolution). Both differ in some ways, conciliation is a collaborative process where a conciliator helps parties to reach at a mutual agreement through discussions. Arbitration is formal process where parties present their side of case in front of neutral on which final ruling passed by the Arbitrator.

An arbitrator is a neutral person chosen to resolve a dispute outside of court. They hear both sides of the case and make a final, binding decision.

Mediation and arbitration are both alternative dispute resolution (ADR) methods, but they differ in key ways. In mediation, a neutral helps the parties communicate and reach at a mutually agreed solution, with the parties retaining control over the outcome. In arbitration, an arbitrator acts like a judge, making a binding decision that the parties must follow. Mediation is more informal and collaborative, while arbitration is more formal and structured, resembling a court trial. Mediation may or may not lead to an final outcome,whereas arbitration always results in a final decision.

A professional who assist parties in discussions, helping both parties in understanding each other positions,interests and finding common ground through the negotiation process.

Registration and Empanelment

For comprehensive requirements and guidelines on how to become an ADR professional on the Marketplace, please refer to the Rulebook. The registration procedure, verification, and the required education and work history to be listed as a professional on the platform are all described in the rulebook. It also provides details on how to complete your profile for approval and the vetting procedure.

Simply visit the platform, choose the option "Register as a Case Manager" and complete the online Application form along with documents. After being reviewed and approved, you'll receive confirmation email and can gain access to your Case Manager dashboard.

There is no registration fee for neutrals to join the ADR Marketplace. The platform offers free access and supports panel members with tools and training to enhance their dispute resolution skills.

Submitting an undertaking by ADR Professional is mandatory to ensures that they commit to abide by the ethical standards, guidelines and platform's terms for handling dispute. Also ensure fair, unbiased and effective dispute resolution process.

There is no registration fee for ADR institutions to get empaneled on the Jupitice ADR Marketplace. The empanelment process is free of charge.

Fees & Payments

Security is top priority for Jupitice ADR Marketplace as it guarantees a dependable and secure experience for professionals and users alike. Here's how it guarantees security: Verified Professionals: Every professional on the platform has undergone extensive screening and verification to guarantee that they adhere to strict qualifications and integrity requirements. Data protection: To prevent unwanted access to personal information, user and professional data is safely stored using encryption protocols. Secure Payment System: To guarantee the safety and confidentiality of financial transactions, payments made via the platform are handled by reliable, secure payment gateways. Confidentiality: The platform protects the privacy of case details by guaranteeing that all communications between professionals and users are secure. Trusted Support: The platform's customer service and chatbot are made to help users while protecting their privacy and security.

Technology & Platform Features

The Jupitice ADR Marketplace distinguishes itself by providing a verified, curated ecosystem that links clients and ADR professionals according to jurisdiction and area of expertise. Unlike traditional or generic platforms, it guarantees precise matching, increased visibility, and professional growth with smart filters, chatbot support, and an exclusive focus on ADR.

To enable smooth communication between users, ADR specialists, and case managers, the Jupitice Platform provides a number of channels of communication. Chatbot Assistance: A chatbot is available to help users navigate services, answer questions, and navigate the platform. Video Conferencing: The platform facilitates virtual meetings and proceedings between parties and neutrals by offering video conferencing tools. Chat Room: ADR experts and disputing parties can text in real time thanks to a special chat room feature. Customer Support: Through the platform's contact options, users can get in touch with the customer support team for any help.

Jupitice keeps your information safe by using encrypted technology, which means your data is locked and can only be seen by authorized people. The platform also follows strict privacy rules to make sure your details are not shared or accessed without your permission.

User Experience & Benefits

ADR professionals can benefit from joining the Jupitice ADR Marketplace in a number of ways. Enhanced Visibility: Reach a larger clientele that is actively looking for ADR services. Enhanced Reputation: Increase your professional credibility by joining a reliable, validated platform. Networking and Opportunities: Learn about opportunities for networking and professional growth. Access to Diverse Cases: Work on a range of cases to increase your knowledge and proficiency in various ADR techniques. Financial Support: Take advantage of a steady flow of customers, which will lessen the need for intensive marketing and provide your practice with financial stability.

There are many benefits of using the marketplace over traditional legal channels, they are as follows:

1. Faster resolution – Cases are settled more quickly without long court delays.
2. Lower cost – It's usually cheaper than going to court and hiring a lawyer.
3. Easier access – You can find and connect with qualified ADR professionals online, anytime.
4. More privacy – Disputes are handled privately, not in a public courtroom.
5. Easy Procedure – The process is simpler, more flexible, and less formal than going to court.

We are always happy to assist you

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Office Address (Head Quarters)

Plot No.14, Rajiv Gandhi Chandigarh Technology Park, Adjoining Infosys, Chandigarh, India – 160101

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Office Address (Corporate Office)

Office No. 315, 3rd floor(Altrade) Platina Tower - 2 (Near Sikandarpur Metro station), Gurugram, Haryana, India - 122002