1.
Design an intuitive and easy-to-use platform with clear instructions and minimal technical terms. Since our platform is only accessible on desktops, ensure a smooth and user-friendly experience for all users. Provide step-by-step guidance, including video tutorials and FAQs, to help users navigate the platform easily.
2.
Clearly outline the stages of the ODR process, from case filing to resolution, including timelines for each step. Publish a detailed guide on the rules, procedures, and expectations for all parties involved. Ensure transparency in how mediators, arbitrators, conciliators are assigned and how decisions are made.
3.
Empanelled certified and experienced conciliators, mediators, and arbitrators who are fair and unbiased. Use a strict screening process to ensure they follow ethical rules and professional standards. To prevent conflicts of interest, make sure they have no prior connection with the parties involved.
4.
Ensure strong data security by using encryption and secure servers to protect user information. Follow international data protection laws like GDPR and CCPA, and always get user consent before using their data. Regularly check for security risks and fix any weaknesses.
5.
To serve a global audience, we offer support in multiple languages. We also provide translation services for case documents and communications when needed. Our services are designed with cultural sensitivity to ensure a smooth experience for users from different backgrounds.
6.
Allow users to access the platform and submit cases at any time, from anywhere. Provide consultation with ADR experts for immediate assistance during business hours. Ensure the platform is reliable and has minimal downtime.
7.
We offer flexible pricing plans to suit different budgets, including small business owners, corporations, e-commerce companies, individuals, banks, NBFCs, telecom companies, and insurance companies. Our pricing is transparent, with no hidden fees.
8.
Our trained case managers handle routine tasks such as verifying documents, drafting, scheduling hearings on time, and assisting both parties and neutrals. A centralized dashboard allows users to track their case progress easily. The system also integrates smoothly with external tools like e-signatures and payment gateways for a hassle-free experience.
9.
Hold regular training sessions for conciliators, mediators, and arbitrators to improve their skills in online dispute resolution, such as virtual communication and online case management. Share resources on new trends and best practices in dispute resolution. Encourage them to join professional development programs to keep improving their expertise.
10.
Design the platform to handle a high volume of cases without compromising performance. Allow customization of the ODR process based on the complexity and type of dispute (e.g., consumer, commercial, family). Ensure the platform can adapt to future technological advancements and user needs.
11.
Send regular updates to users about the status of their case, including notices, hearings, and upcoming deadlines. Use plain language in all communications to avoid confusion. Provide a direct line of communication between parties and neutrals.
12.
Launch awareness campaigns to educate the public and businesses about the advantages of ODR (e.g., cost savings, faster resolutions, convenience). Collaborate with stakeholders, such as governments, NGOs, and industry associations, to promote ODR adoption. Publish case studies and success stories to demonstrate the effectiveness of ODR..
13.
Implement strict policies to prevent neutrals from handling cases where they have a personal or professional connection to the parties. Disclose any potential conflicts of interest upfront and recuse neutrals if necessary. Ensure transparency in the selection and assignment of neutrals.
14.
Ensure clear deadlines for each stage of the ODR process and follow them strictly. Send timely reminders through email, SMS, Whatsapp, Registered Post, and notifications to keep all parties informed. Prevent delays by making sure neutrals, case managers, and ADR experts are available when needed.
15.
Only collect data that is necessary for the resolution process and obtain explicit consent from users. Do not share user data with third parties without permission, except as required by law. Ensure data is anonymized for research or reporting purposes.
16.
Regularly update the platform with new features and improvements based on client requirements and technological advancements. Monitor key performance indicators (KPIs), such as resolution rates and user satisfaction, to assess the effectiveness of the ODR center. Stay informed about global trends and innovations in ODR to remain competitive and relevant.
Contact
Office Address (Head Quarters)
Plot No.14, Rajiv Gandhi Chandigarh Technology Park, Adjoining Infosys, Chandigarh, India – 160101
Office Address (Corporate Office)
Office No. 315, 3rd floor(Altrade) Platina Tower - 2 (Near Sikandarpur Metro station), Gurugram, Haryana, India - 122002